Terms and Conditions

This website is owned and operated by Shruti Foundation. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors access to our areas of work and a shop owned by Vedaaranya Healing. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Genuinity

We assure you that all products sold on shrutifoundation.org are new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, alongwith bills/invoices provided.

Possible resolution could be Replacement, Exchange or Refund by coupons.

Returns

  • Returns are covered by the 30 Day Replacement Guarantee

  • The buyer needs to intimate shrutifoundation.org within 30 (thirty) days of receipt of goods about the reason for seeking refund.

  • Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price.

Process for Return

  • Please contact us either on phone or though email and provide the Order id details. Alternatively, you can click on the Return Order link in the footer and fill the required details.

  • Customer Support will confirm the return request and will inform you about the pickup process.

  • Please ensure that the product return is initiated within 30 (thirty) days of receipt of the article.

  • Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

  • We do not charge extra for returns and all replacements/pickups are done free of cost.

  • We support Replacement across categories in case of damaged item. In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account. The time taken will be governed by our policies of our payment partner.

  • Customer Support will inform about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

  • Replacement is subject to availability of stock . In case a Replacement is not available, we will refund the amount for the same.

  • Made-to-order/custom products cannot be replaced or returned.

Shipping

Policy

  • After confirmation of order from our customer support team, products are couriered within one business working day

  • Information regarding the Airway Bill number will be communicated to the buyer after the products are dispatched.

  • Delivery charge vary depending on the size of the product and the mode of delivery selected by the customer. Any orders above Rs. 10,000 are delivered free.

  • We provide Free Delivery in NCR.

  • Custom duty charges, if any in your country, will be borne by customer

We Need Your Support Today!

Shruti Foundation 

For further information:

Email: shrutinada@gmail.com

            vedaaranya@gmail.com

Phone: +91 9810078925

              +91 8076312793

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